VDNS are proud to offer industry leading Mitel phone system maintenance support, which includes, first, second and third line, engineering support. We believe our hands-on support service is like no other and goes over and above what is covered under the standard Support Level Agreements.
VDNS will support your company throughout the life of your phone system solution with a broad choice of service maintenance plans tailored to your preferred level of incident resolution. Options for advanced remote monitoring service, reliable warranty and repair plans and sound Software Assurance coverage, as your solution evolves and grows.
VDNS not only support the systems that we procure and install but can also migrate existing maintenance contracts to improve current unsatisfactory service levels and where possible provide savings against these existing suppliers.
- Fault ticket logging
- Various Service Level Agreements from 8 x 5 to 24 x 7
- Access to qualified certified technician
- Telephone, email and web access for fault reporting
- Mitel software assurance
VDNS also support other phones systems including Avaya, Shoretel, Asterisk, Broadsoft and Horizon.