Call Recording

Call Recording

In today’s world a call recording solution is an essential business tool to help in disputes, training and regulatory matters.

VDNS offer a number of call recording solutions to fit each client’s requirements without any need to change their existing telephone system hardware whether it’s on premise or hosted in the cloud.

We guarantee the capture of all voice communications from anywhere, irrespective of source, and without needing to change your existing telecoms infrastructure.

Complete GDPR Compliance

The General Data Protection Regulations (GDPR) bring broader territorial scope, higher financial penalties, and added requirements and responsibilities for organisations handling data for EU citizens. It aims to strengthen the rights of individuals and increase transparency around how users’ personal information is captured, stored and processed.

Controlling, processing and maintaining records of recorded communications data is a key consideration for complying with GDPR. Red Box gives you a set of tools to build into your data management processes, in full support of your compliance obligations.

Complete MIFID II Compliance

Investment firms must now arrange for records to be kept of all services, activities and transactions undertaken, including recordings of telephone and electronic communications. They must be able to provide these records to the regulator on request, keep them in a durable medium with defined retention periods, and be able to retrieve and reconstruct each key stage of a transaction.

Playing a part in the deterrence and detection of market abuse, firms must now also monitor and review the records of telephone and electronic communications on a regular basis, giving due regard to any emerging risks.

Our Voice Recording Solutions can provide you with a set of tools to build into your transaction management processes, in full support of your compliance obligations.

For further details please feel free to contact us

Call Recording