The VDNS Support agreement is a tailored package to suit individual business needs no matter what company size, we can build a plan to suit you. An IT support contract will include an allocated amount of on-site support time where specially trained engineers can carry out planned maintenance, software and hardware installations, as well as free IT consultancy.
Support agreement customers benefit from service level agreements (SLA), giving them priority service as laid out in our SLA, giving you and your staff, peace of mind that all issues are dealt with swiftly.
Additional support agreement benefits include unlimited remote and telephone support direct to the customer from our dedicated helpdesk engineers. Our engineers are always available via direct number, email or one of our social media platforms to deal with all manner of service issues. Our proactive monitoring service means we can access our customer services, servers and switches remotely therefore forecasting issues before they arrive.